Privacy Policy

We may collect personal information when you make a booking, purchase a membership, register for an event, contact us or otherwise interact with Feather Fitness.

This information may include:

• Your name, email address, telephone number and postal address.
• Booking, membership, attendance and transaction information.
• Payment-related information processed through our payment service providers.
• Enquiries, feedback and other communications you send to us.
• Technical information such as browser type, device information, approximate location and website usage data.
• Emergency contact or health-related information where reasonably required for a program, coaching session or event.

Where practical, we will explain why information is being collected and whether providing it is optional.

We generally collect personal information directly from you, including through:

• Our website and booking forms.
• Membership and event registrations.
• Email, telephone and in-person enquiries.
• Surveys, competitions and promotional activities.
• Our payment, booking and technology service providers.

We may also collect information automatically through cookies and similar technologies when you use our website.

We may use personal information to:

• Process and manage court bookings, memberships and payments.
• Deliver coaching, events, programs and customer support.
• Confirm, modify or cancel reservations.
• Communicate operational updates and important service notices.
• Send marketing communications where you have consented or where otherwise permitted by law.
• Improve our facilities, services and website experience.
• Prevent fraud, misuse, safety incidents and security threats.
• Meet legal, insurance and regulatory obligations.

We will not use your personal information for an unrelated purpose unless you consent or the use is otherwise permitted or required by law.

Payments may be processed by third-party payment providers. Feather Fitness does not intend to store complete payment card details on its own systems.

Payment providers may collect and process information under their own privacy policies and security practices. You should review those policies before completing a transaction.

We may disclose personal information to organisations that assist us in operating Feather Fitness, including:

• Booking, payment and membership platform providers.
• Website hosting, email and information technology providers.
• Coaches, contractors and event partners.
• Professional advisers, insurers and auditors.
• Government authorities, regulators or law enforcement where required or authorised by law.

We take reasonable steps to ensure service providers handle personal information appropriately and only for the services they provide to us.

Some technology, cloud, email, analytics, booking or payment providers may store or process information outside Australia.

The countries involved may vary depending on the providers we use. We will take reasonable steps, where required, to ensure overseas recipients handle personal information in accordance with applicable Australian privacy requirements.

Our website may use cookies and similar technologies to remember preferences, maintain functionality, understand website traffic and improve performance.

You can control cookies through your browser settings. Blocking certain cookies may affect how parts of the website operate.

Where analytics or advertising tools are introduced, this policy may be updated to explain the relevant providers and information-handling practices.

We may send news, offers, program updates and event information where you have agreed to receive them or where permitted by law.

You may unsubscribe at any time by using the unsubscribe link in an email or by contacting us directly. Operational messages relating to an active booking, membership or service may still be sent when necessary.

We take reasonable administrative, technical and physical steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

No internet transmission or storage system can be guaranteed to be completely secure. You should take reasonable care when sending information online and protect your account credentials.

We retain personal information only for as long as reasonably necessary for our business, legal, accounting, insurance and safety requirements. Information that is no longer required may be securely destroyed or de-identified.

We will investigate suspected data breaches and take reasonable steps to contain and reduce any potential harm.

Where the Notifiable Data Breaches scheme applies and a breach is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner as required by law.

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before responding. In some circumstances, access may be limited or refused where permitted by law. If this occurs, we will explain the reason where we are legally able to do so.

Privacy questions or complaints should first be sent to Feather Fitness using the contact details below.

Please include enough information for us to understand and investigate your concern. We will acknowledge your enquiry and aim to respond within a reasonable period.

If you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner.

Some Feather Fitness programs may involve children or young people. Where appropriate, we may require information and consent from a parent or legal guardian.

Parents and guardians should supervise young people when they provide personal information online and contact us if information needs to be accessed, corrected or removed.

We may update this Privacy Policy when our services, technology, providers or legal obligations change.

The latest version will be published on this page together with its effective date. Material changes may also be communicated through our website or directly where appropriate.